FLY99 Privacy Policy

Current official FLY99 website

fly99.online

FLY99 is a Malaysia-focused brand for players aged 21 and above.

This Privacy Policy concerns information associated with use of the FLY99 website, account services, game and promotion features, payment requests and customer enquiries. An external website or payment service may have its own separate notice.

FLY99 is the service brand, and fly99.online is the current official website. The brand name is not necessarily the registered name of the organisation responsible for all data processing.

For questions about the organisation responsible for handling personal information or about a feature outside this website, use the official Contact Us route. Third-party services may have different responsibilities and notices.

When you register or use account functions, information can include details entered in account forms, identifiers connected with your account, transaction references, game or promotion activity, and messages you send to support.

The website and connected services can also generate technical information such as session identifiers, device or browser details, connection requests and security events. Different functions and third-party features may handle different categories.

Some information may be needed to perform an action you request, while other information may be optional. If information is required for an account or payment action, the relevant feature should make that clear before submission.

Information connected with an account may be used to provide the requested service, handle deposits and withdrawals, respond to enquiries, maintain relevant transaction records and investigate account or security problems.

Optional promotional communications or analytics, where they are used, serve different purposes from account access and payment processing. Their availability and any choices offered to users depend on the actual feature.

If you choose not to provide information required for a requested account or transaction feature, that feature may not be available. Any optional information should be distinguished from necessary account information at the point it is requested.

FLY99 offers MYR deposits and withdrawals; its general withdrawal condition requires the receiving bank-account name to match the registered account holder.

Payment or withdrawal information may be handled by the payment channel involved and the systems supporting the request. The receiving bank-account name must match the registered account holder, but this condition does not mean that every type of banking credential is held by FLY99.

Deposit and withdrawal limits and transaction steps are covered in the relevant service pages. Privacy information concerns the related personal data, not the right to refunds or the approval of any withdrawal.

Where a third party is used to provide hosting, payment processing or customer support, information relevant to that service may be provided to it so the requested function can operate. Each provider may also apply its own terms and privacy information.

JAYA SATU GROUP and TWCBET same-owner relationships, and SCRPLAY or VAG888 partner-network relationships, do not by themselves establish that member brands share personal information, a customer database or one data controller.

Some providers or personnel may access information from different locations. A website address or CDN hostname does not establish where every account record is stored, and the relevant provider arrangements determine the actual scope of any transfer.

Cookies, local storage and similar technologies can be used to support sessions, remember settings or measure use of a website. Some embedded services may set their own browser data when the relevant function is opened.

Technology needed to provide a requested service is different from optional measurement or promotional tracking. If a choice is available for optional technologies, use the relevant settings control to review or change it.

The technologies active on your device may differ depending on the service, your browser and the settings available. You can also check your browser settings for general controls over stored site information.

Information may need to be retained for different periods depending on its purpose, account and transaction status, unresolved enquiries and applicable record-keeping duties. Account records, transactions, support communications and technical logs do not necessarily have the same retention period.

Information that is no longer needed for an applicable purpose may be deleted or de-identified, subject to records that must be kept for a valid reason. Copies held in backups or by service providers may be subject to separate removal procedures.

Closing an account does not necessarily remove every transaction, support or backup record immediately. A request to delete information may require checks of account status, unresolved matters and applicable retention requirements.

Information is handled using security measures appropriate to the service and the information involved. No website or communication method can be promised to be free from every security risk.

A secure website connection protects data while it travels through that connection, but it does not by itself describe every safeguard used for information stored or handled by other systems.

If you suspect unauthorized account access, avoid sending passwords or one-time codes in messages. Use the confirmed FLY99 contact route to seek account-related assistance.

Questions about personal information can begin through the existing Contact Us page. It describes FLY99's official channels and the appropriate route for account-specific support.

For a personal-data request, explain which information concerns you and what you would like to access, correct or discuss. Additional steps may be needed to verify identity and assess the request under the rules that apply.

Live Chat availability of 24/7 relates to the support channel only. It does not guarantee an immediate response, the removal of particular records, or a specific outcome for every data request.

FLY99 services are intended for people aged 21 and above. If you are below this age, do not register or use the service. Questions about information provided by a person below that age can be raised through Contact Us.

Changes to the handling of personal information may require this notice to be updated. The applicable notice should be read together with any choices presented at the point where information is supplied.

Where another notice language or a separate choice screen is required for a particular service, it should convey the same material information and not change the meaning of a user's choices.

To ask FLY99 a question about personal data, start from Contact Us. It lists FLY99's official channels and explains what each one is for.

The rules for using the FLY99 platform belong to the Terms & Conditions, a separate page from this Privacy Policy.