Privacy Policy
This Privacy Policy explains what personal information FLY99 collects, how it is used and protected, and the choices available to you. It applies to adult players aged 21 and above using the platform.
What Does the FLY99 Privacy Policy Cover?
The FLY99 Privacy Policy explains what personal information is collected from adult Malaysian players aged 21 and above, including registration details, verification documents, transaction data, technical data and support communications. It also explains how FLY99 uses information for account management, deposits, withdrawals, verification, fraud prevention, platform security, support, cookies, data retention and user privacy choices.
1. Introduction
FLY99 ("we", "us") respects your privacy and is committed to handling your personal information responsibly. This policy describes our practices in connection with information collected through the platform. By using FLY99, you acknowledge this Privacy Policy alongside our Terms & Conditions.
2. Information We Collect
- Registration details: information you provide when creating an account, such as name, contact details and date of birth (to confirm you are 21+).
- Verification documents: identity and payment documents requested for account verification and compliance.
- Transaction data: deposit, withdrawal and gameplay activity associated with your account.
- Technical & usage data: device, browser, IP address and how you interact with the platform.
- Communications: messages you send to support through live chat, email or official channels.
3. How We Use Your Information
- To create and manage your account and process deposits and withdrawals.
- To verify your identity and age, and to meet anti-money-laundering and fraud-prevention obligations.
- To provide customer support and respond to your enquiries.
- To operate, secure and improve the platform, and to detect and prevent abuse.
- To send service or account communications, and — where you have not opted out — relevant promotional updates.
- To comply with applicable legal and regulatory requirements.
4. Cookies & Similar Technologies
FLY99 uses cookies and similar technologies to keep you signed in, remember preferences, maintain security and understand how the platform is used. You can manage cookies through your browser settings; disabling some cookies may affect how parts of the platform function.
5. How We Share Information
FLY99 does not sell your personal information. We may share it only as needed with:
- Payment processors to handle deposits and withdrawals.
- Verification and security providers to confirm identity and prevent fraud.
- Authorities or advisers where required by law, regulation or to protect our legal rights.
6. Data Security
We apply reasonable technical and organisational safeguards designed to protect your information against unauthorised access, loss or misuse. No method of transmission or storage can be completely secure, so we also encourage you to protect your account by keeping your password and OTP private and using official channels only.
7. Data Retention
We retain personal information for as long as your account is active and as needed to provide services, and thereafter for the period required to meet legal, regulatory, tax or dispute-resolution obligations, after which it is deleted or anonymised.
8. Your Choices & Rights
- You may request to access or update your account information.
- You may opt out of promotional messages while still receiving essential service communications.
- You may request account closure or, where applicable, deletion of your information, subject to legal retention requirements.
- To exercise any of these, contact us via Contact Us.
9. Minors
FLY99 is strictly for adults aged 21 and above. We do not knowingly collect information from anyone under this age. If you believe a minor has provided information, please contact us so it can be removed. See the Responsible Gambling page for guidance on protecting minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version published on this page applies, and continued use of the platform after changes indicates acceptance of the updated policy.
Related FLY99 Legal & Support Pages
This Privacy Policy should be read together with the Terms & Conditions, Disclaimer, Responsible Gambling, Payment Methods, Withdrawal, FAQ and Contact Us pages.
11. Contact
For privacy questions or requests, contact FLY99 via Contact Us or email fly99skyfeather@gmail.com. FLY99's only official website is fly99.online.