FLY99 Terms & Conditions: Platform Rules and Account Conditions

2. The current official website

2.1

fly99.online is the current official FLY99 website.

2.2

Contact Us identifies FLY99's official channels and explains their different purposes. For account-specific support, use Live Chat.

3. What this page covers and what other FLY99 documents cover

Platform conditions and promotion conditions are kept in separate documents. Use the list below to find the document that holds the rule you are looking for.

This page: Terms & Conditions

Platform-level conditions covering who can use FLY99, account responsibilities, general deposit and withdrawal rules, disputed transactions, complaints and policy changes.

Bonus Terms

For offer-specific eligibility, claim requirements, turnover or rollover, and cash-out conditions, read the details shown with that promotion together with the Bonus Terms. Conditions can differ by offer.

Privacy Policy

How FLY99 handles personal data.

Disclaimer

The scope and limits of the information published on the website.

Responsible Gambling

Gambling risk, the 21+ condition and where to get help.

4. Deposits: general platform condition

4.1

The general deposit baseline on the platform is RM1.

4.2

A payment channel can have its own minimum, shown on that channel's payment screen, and it can be higher than RM1. The RM1 baseline does not mean that every channel accepts a RM1 deposit.

4.3

The Payment Methods page explains the available channels and the minimums displayed for them.

5. Withdrawals: general platform conditions

5.1

The general minimum withdrawal on the platform is RM30.

5.2

There is no limit on the number of withdrawal requests an account holder can submit. This applies to the number of requests only. It does not set a maximum amount, and it does not describe how or when a request is approved or paid.

5.3

The bank account that receives a withdrawal must be in the same name as the registered FLY99 account holder.

5.4

Credits from a promotion can carry withdrawal conditions that belong to that promotion, such as a balance threshold before a request can be submitted or a maximum withdrawal for that promotion. Check the conditions shown with the specific promotion and the Bonus Terms for the terms applicable to that offer.

5.5

The Withdrawal page explains the withdrawal request process.

6. Questions about these conditions

6.1

Live Chat is available 24/7. The 24/7 availability applies to Live Chat only.

6.2

Contact Us lists FLY99's official channels and explains what each one is for.

6.3

For a question about a specific promotion's conditions, check the conditions shown with that offer and the Bonus Terms. For questions about the platform conditions on this page, use Live Chat.

7. Account registration, personal use and credentials

7.1

An FLY99 account is intended for the personal use of its registered holder. Account details should accurately identify that person; another person should not use the account holder's credentials or identity to access the service.

7.2

Keep your password and access details private. If you believe someone else has accessed your account, stop using the affected login and report the issue through Contact Us. Do not send passwords or one-time verification codes in a support message.

7.3

A request involving a possible duplicate or linked account should be assessed on relevant account information. Use of a shared connection or device alone should not be treated as conclusive evidence of misuse.

7.4

Submitting a registration does not guarantee an account will be accepted. Account eligibility and any information required to complete registration should be shown as part of the registration process.

8. Account review, access restrictions and closure

8.1

FLY99 may review account activity where access appears unauthorised, account information is inconsistent, or a transaction is disputed. The review should address the specific issue and use information relevant to it.

8.2

If account access is restricted during a review, the account holder can contact FLY99 to ask for an explanation and provide relevant information. Restricting access does not by itself mean the account balance has been forfeited.

8.3

If you want to close your account, contact FLY99 through Contact Us. Pending transactions, withdrawal requests and promotional balances must be considered separately when the account is closed.

8.4

The RM30 general minimum withdrawal does not set an investigation deadline, decide whether an account can be reopened or determine what happens to every type of account balance.

9. Payment errors, refunds and balances

9.1

The general RM1 deposit and RM30 withdrawal amounts described above are eligibility baselines, not a refund policy or a promise that every transaction will settle.

9.2

If a deposit has not appeared, appears twice, or shows an unexpected amount, check the payment status and contact FLY99 with the transaction reference and relevant time. Do not submit your banking password or other sensitive credentials through chat.

9.3

Cash deposits, promotional credits, winnings and pending withdrawals are different types of balances. They may be subject to different processing or withdrawal conditions, and promotional credit is not automatically unrestricted cash.

9.4

A refund, chargeback, disputed deduction or refused withdrawal will be considered with the relevant transaction records, payment-channel conditions and the balance involved. The published minimums do not establish automatic refunds or automatic forfeiture.

9.5

For the payment channels and displayed deposit conditions, use the Payment Methods page. For withdrawal steps and account-name requirements, refer to Withdrawal.

10. Complaints, explanations and review

10.1

For an account or transaction concern, start with FLY99 Live Chat. Describe the affected account or transaction, the issue and the outcome you are asking for. Do not share your password or one-time codes.

10.2

When a complaint is received, FLY99 will record the issue and any relevant transaction references, consider the information provided and explain the outcome. You may ask for the decision to be reviewed if you disagree.

10.3

Live Chat being available 24/7 describes when the contact channel is available. It does not establish a deadline for investigation, a written decision, an appeal or payment settlement. Any such service commitment must be separately established.

10.4

For assistance with a complaint or a request to review an account or transaction decision, use the same Live Chat route. An external dispute or arbitration service is not identified on this page.

11. Publication, acceptance and policy changes

11.1

Read the terms shown when you register or use a particular service. Account and promotion conditions may differ by feature; review the conditions relevant to your action before proceeding.

11.2

If FLY99 makes a material change to these Terms, the updated version and its effective date will be displayed on the official website. Changes affecting existing transactions or offers will be addressed in the updated conditions.

11.3

Platform Terms, offer-specific conditions and the Privacy Policy cover different subjects. If you find conditions that appear inconsistent, ask FLY99 for clarification before relying on an interpretation.

11.4

The version shown on the official website should be read together with the terms presented for the relevant account or promotion. A publication or update date does not, by itself, change earlier transactions.

12. Gambling risks and external information

12.1

Gambling can result in financial loss. Games, promotional credits and any examples of outcomes do not guarantee winnings, income or the recovery of money already lost.

12.2

FLY99 is intended for adults aged 21 and above. Read the Responsible Gambling page for risk information and ways to seek further help.

12.3

External resources and payment providers may operate their own services and conditions. Linking to another website does not, on its own, establish shared ownership, common customer accounts, or a guarantee by FLY99 of that provider's service.

12.4

These Terms do not remove rights or duties that cannot lawfully be excluded. The FLY99 brand name should not be treated as a substitute for the identity of a contracting legal person.