Deposit Limits
Set a daily, weekly or monthly cap on how much you can deposit, so your spending stays within a budget you decide in advance.
Request a Limit →
Player Wellbeing · 21+ Malaysia
Responsible Gambling at FLY99
Gambling should stay a form of entertainment — never a way to make money or to solve money worries. FLY99 is for adult players aged 21 and above, and this page explains the tools available to help you stay in control, how to recognise the warning signs, and where to find free, confidential support.
What Is Responsible Gambling at FLY99?
Responsible gambling at FLY99 means keeping play as entertainment, setting limits before you deposit, taking breaks when needed, recognising warning signs early and using support tools such as deposit limits, time-outs or self-exclusion. FLY99 is for adult players aged 21 and above only, and players who feel gambling is becoming harmful should pause play and seek free, confidential support.
Keep Play as Entertainment
The healthiest way to enjoy any casino is to treat it as paid entertainment, like going to the cinema — you spend a set amount for the experience and you don't expect to profit. A few simple habits help keep it that way: only gamble with money you can comfortably afford to lose, set a budget before you start, never chase losses, and take regular breaks. If gambling ever stops being fun, it's time to step back.
A quick check before you play: Am I using money set aside for bills, rent or family? Am I trying to win back what I lost? Am I gambling to escape stress or low mood? If the answer to any of these is yes, please pause — and consider the tools and support below.
Tools to Help You Stay in Control
FLY99 supports safer play through a set of account tools. Where a tool is available in your account settings you can set it yourself; otherwise the support team can help you review the available options. Requests for limits, time-outs or self-exclusion are handled through support and may require account verification. If you have a pending withdrawal, contact support for the latest status before making account-control changes.
Take a Break (Time-Out)
Need to step away for a while? A short cooling-off period locks your account for a set time so you can reset, with no pressure to return.
Request a Time-Out →Self-Exclusion
For a longer break, self-exclusion closes access to your account for an extended period. Contact support to arrange the length that suits you.
Ask About Self-Exclusion →Review Your Activity
Checking your own deposit and play history regularly is one of the simplest reality checks. Support can help you review your account activity.
Contact Support →How to Set a Limit That Works
A limit only helps if it reflects what you can genuinely afford. These four steps make it realistic.
- Decide your budget first. Before you deposit, choose an amount you're comfortable losing entirely — money that isn't needed for bills, rent, food or family.
- Set a deposit limit to match. Put that figure in as a daily, weekly or monthly deposit limit so the decision is made in advance, not in the moment.
- Add time reminders and breaks. Decide how long a session should last, and step away when you reach it — win or lose. Regular breaks keep things in perspective.
- Use a time-out or self-exclusion if needed. If limits aren't enough, request a cooling-off period or self-exclusion through support. There's no downside to taking a break.
Signs It May Be Becoming a Problem
Gambling can stop being harmless without you noticing. If several of the following feel familiar, it may be time to use the tools above or reach out for support.
- Spending more time or money on gambling than you planned, or than you can afford.
- Chasing losses — gambling to win back money you've already lost.
- Borrowing money, selling things, or using money meant for bills or family to gamble.
- Gambling to escape stress, anxiety, boredom or low mood.
- Lying to family or friends about how much you gamble, or hiding it.
- Feeling restless, anxious or guilty about gambling, or finding it hard to stop.
- Gambling affecting your sleep, work, studies or relationships.
If this sounds like you or someone you care about, you're not alone and help is available. Recognising it is the first and most important step.
Where to Get Help
Free, confidential support is available to anyone affected by gambling — whether it's your own gambling or someone else's. You don't need to wait until things feel serious.
- Gambling Therapy — free, confidential online support and live advice for anyone affected by gambling, available worldwide in multiple languages: gamblingtherapy.org.
- Befrienders Malaysia — confidential emotional support if you're feeling distressed, overwhelmed or alone, available to anyone in Malaysia: befrienders.org.my.
- Speak to someone you trust — a family member, friend, or a licensed counsellor or healthcare professional can help you take the next step.
- FLY99 support — to set a limit, take a break or self-exclude, contact our support team at any time.
If you or someone else is in immediate danger or crisis, please contact your local emergency services right away.
Protecting Minors
FLY99 is strictly for adults aged 21 and above. Gambling by anyone under this age is not permitted. If you share a device, please keep your login details private and sign out after each session. Where children may use the same device, consider device-level parental controls and content filters so they cannot access gambling sites.
Related FLY99 Pages
For account help, see Contact Us or the FAQ. For platform rules, see the Terms & Conditions, and to learn more about the platform, visit About Us.